Hello, it is nice to meet you. Thank you for visiting Red Heart 13!
Here you will find detailed information on my store policies, please read carefully before making your purchase. Red Heart 13 is a one woman show and independently run business; each piece is handcrafted inside my cotton candy pink studio.
There is much care and time involved in photographing my work and writing accurate description, so you are made aware of each handmade piece. Due to lighting some variations may occur from the photo listings but if you have any concerns or questions feel free to contact me for further photos. All pieces have measurements in the descriptions, if you would like a necklace or bracelet shortened to you desire I would be happy to do so, a small charge may be applied depending on varying lengths.
Accepted Payments: the most secure way of payment is through Paypal, the site is very secure and simple to use with or without an account. Major credit cards are also accepted. All orders will ship after payment has cleared. All buyers are responsible for all fees, taxes and duties associated with shipping to their respective countries.
I offer shipping to North America and all other international locations. I strongly recommend shipping insurance as I cannot be held responsible for damage or loss in the care of the shipping agent. Items ship anywhere from 5-7 days Monday–Friday from time of purchase. Once your item has shipped you will receive shipping confirmation details via email.
Please note: in the case of all purchases and returns, shipping costs are the responsibility of the buyer. I cannot guarantee priority shipping time once it leaves my hands, it does however shorten the time your item will spend in transit. Please contact me directly if you need any item for a specific date.
I ship all items securely through USPS first class mail (3-5 days.) Through this service I am able to attain a tracking number that I can supply. Please contact me if you would like an item shipped faster and I can invoice you for the difference.
I ship all items securely through USPS first class mail (10-20 days.) When shipping internationally I am required to fill out a customs form that tracks your package across countries. International customers are welcome but are responsible for all fees, taxes, and duties associated with shipping to their respective countries.
Please note: every country's import taxes or fees are different and it is your responsibility to be aware of customs law and your responsibility to pay an additional taxes and fees upcoming importing your item from the US.
Insurance: I usually do not provide insurance for items under $40, you can purchase insurance upon request for $4 for US Shipments only. Once an item is shipped it is out of my hands, insurance protects your item during shipping if something were to happen.
Domestic Rates: All forms of USPS form first class to priority overnight are available, price varies based on location and will be calculated at checkout.
International Rates: USPS first is our go to for shipping international. If you need faster please see the rates below.
- USPS Priority Mail 7-10 day is a flat rate of $20 worldwide. This service is not trackable
- USPS Express Mail 5-7 day is a flat rate of $40 worldwide. This service is trackable
- All forms of UPS International 1-2 day service are available, price varies based on location and will be calculated at checkout. This service is fully insured and trackable.
REFUNDS AND EXCHANGES
Your satisfaction is guaranteed!
I stand by and honor my work! If you are not happy with your purchase, you may return it in its original condition. If you do not love your Red Heart 13 piece, please contact me within 7 days of receiving the item and I will refund your the item cost, shipping costs are NOT refundable. This does NOT apply to custom work (such as paintings or one of a kind relics or jewelry. Custom work is NOT returnable or refundable... thanks for understanding.)
If your piece ever becomes damaged and needs repair or length needs adjusting, I can happily fix it for you. The piece will need to be shipped to me and upon arrival I will determine if there will be any cost involved.
Please feel free to contact me at any time - I want you to be happy!
If you have your eye set on a piece of jewelry but cannot purchase right away, I am willing to reserve your item for up to 5 business days. Please contact me to reserve your listing today.
Thank you and keep the Heart close to home.
We are one, the Red Heart Cult™.